Surfalo
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Terms of Service

Last updated: 24 September 2026

These terms apply when you buy or use a Surfalo eSIM. Please read them before you pay. By completing a purchase you accept them.

1. Who we are

Surfalo is operated by DS MAKER LTD, a company registered in Cyprus (company number HE465492, VAT number CY60100946O), with its registered office at Efesou 9, Paralimni 5280, Cyprus. You can reach us at support@surfalo.com.

2. What you are buying

A Surfalo eSIM is a prepaid, data-only mobile plan for the country you choose, for the number of days you choose. It does not include a phone number, calls or SMS. Your own SIM, number and messaging apps keep working as usual.

The mobile network is provided by local operators through our connectivity partners. Coverage and speed depend on those networks, your location and your device, and are not guaranteed everywhere.

3. Your device

You need an unlocked, eSIM-compatible phone or tablet. Checking compatibility before buying is your responsibility. If you bought an eSIM for a device that turns out not to support it and the eSIM has not connected to any network, you can ask for a refund under section 7.

4. How the plan works (fair-use policy)

  • Each plan includes an amount of high-speed data per day (for example 2 GB a day), shown before you pay.
  • When you use that day's high-speed data, you stay online at a reduced speed (shown before you pay, for example 1 Mbps) until your allowance renews on the next day of your plan. You are never cut off and never charged extra.
  • Your days start when your eSIM first connects to a network in the country of your plan, not when you buy or install it. You must make that first connection within 180 days of purchase.
  • Hotspot is included. Data you share with other devices counts towards the same daily allowance.
  • Unused days or data are not refunded or carried over after the plan has started.

5. Price and payment

Prices are shown per day and in total before you pay, in euros or US dollars depending on your location. Prices include VAT or similar taxes where they apply. Payments are processed securely by Stripe (card, Apple Pay or Google Pay). We never see or store your full card details. Your card statement will show "DS MAKER* SURFALO".

6. Delivery and installation

Your eSIM is delivered immediately after payment, on your order page and by email to the address you give at checkout. Keep that email and link: they are your eSIM.

  • Install it before you travel, ideally on Wi-Fi.
  • Each eSIM can be installed once, on one device. If you delete it from your device, it may not be possible to install it again.
  • If you buy several eSIMs in one order, each one is for a different device.

7. Refunds

  • Full refund until you connect. If your eSIM has not yet connected to any mobile network, you can cancel and get a full refund. For example if your plans change or you bought the wrong country.
  • Works when you land, or your money back. If your eSIM does not work because of a technical problem on our side or our partners' side, write to us and we will fix it or refund you in full.
  • To ask for a refund, email support@surfalo.com with your order link or the email you paid with. Approved refunds go back to your original payment method, usually within 5 to 10 business days.
  • Once an eSIM has connected to a network and works, the service has been delivered and it is not refundable, except as required by law.

Right of withdrawal (EU and UK consumers). When you buy, you ask us to deliver your eSIM straight away. Because it is digital content supplied immediately, the legal right of withdrawal ends once supply begins. Our refund policy above goes further: you can still cancel for a full refund until your eSIM first connects to a network.

8. Acceptable use

You agree not to use Surfalo eSIMs for anything illegal, to send spam, to resell the service, to run automated or machine-to-machine traffic, or in a way that disrupts the network or other users. We may suspend an eSIM that is used in breach of these rules, after telling you when we reasonably can.

9. Our responsibility

We provide the service with reasonable care and skill. We are not responsible for losses caused by network outages, poor coverage, your device, or events outside our reasonable control. To the extent the law allows, our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits your rights as a consumer that cannot be excluded by law.

10. Changes and law

We may update these terms. The version shown when you paid applies to that order. These terms are governed by the laws of Cyprus. If you are a consumer in another country, you also keep the protection of the mandatory laws of the country where you live.

11. Contact

Questions, problems or refund requests: support@surfalo.com. We usually answer within one business day.